Sting

A perverse evolutionOf customer service
With its faceless
Inhumanity
Corporations
And their vanity
Regurgitate
Well versed lines
Of soundbites
Trite apologists
Hiding
Behind firewalls
Of vacancy
Empty promises
Blame shifting
Disguised
By thinly veiled
Faked reasonableness
All because the market
Demands ambiguity
To protect
Its instability
Because honesty
Holds a sting
In its tail

http://www.theguardian.com/business/2015/jul/13/scorpion-lurking-in-tesco-banana-pack-stings-care-worker